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Terms of Service

Terms of service

Any person who completes an order on the David, l’instant chocolat website accepts the general terms and conditions of sale without restriction.

ORDERS

The client is responsible for any information requested or given, including the location to which the product will be delivered. David, l’instant chocolat cannot be held responsible if products cannot be delivered due to incorrect information. In cases where a package must be redelivered, the client must bear the delivery charges. David, l’instant chocolat reserves the right to refuse an order for any reason (incomplete or incorrect information etc.), including legal reasons.
An email from David, l’instant chocolat is sent with every order to confirm it has been received. In cases where there is a problem and the order cannot be fulfilled, David, l’instant chocolat will inform the client as soon as possible.

Product photos are for illustration only. Packaging, as well as the appearance and composition of a product, may vary depending on the season and the manufacturing procedure that is used. The chocolates and other confectionery are offered as part of different ranges. It is possible that a particular variety in an assorted box might be replaced by another depending on availability and, in particular, on the season.

YOU agree to this idea and will not be able to make any complaints related to this issue.

SALE PRICES

The prices mentioned are in Swiss francs and include VAT at 2.5% as well as all other taxes. For orders (and deliveries) outside Switzerland, VAT is deducted from the price advertised in the online shop. David, l’instant chocolat reserves the right to change its prices at any time. The prices invoiced to the client are the prices applicable on the day the order was made and which feature on the order confirmation.

DELIVERY CHARGES

Delivery is charged separately and is determined by the weight of the package and the country the package is being delivered to.

PAYMENTS

Payments are made securely via Paypal. We can also send you an invoice. The order will be sent once we receive your payment in our bank account. The currency of payment is the Swiss franc (CHF). The order is valid as soon as payment is confirmed. Orders will not be fulfilled without this confirmation.

DELIVERY

All of our deliveries are sent by post, regardless of their destination. David, l’instant chocolat can under no circumstances be held responsible if a delivery arrives with damage due to heat. Similarly, David, l’instant chocolat cannot be held responsible for damage caused by the package being opened during transit, or for any other reason beyond its control (strikes, problems relating to the parcel carrier etc.).

All orders placed in Switzerland are sent by post between Monday morning and Wednesday (excluding bank holidays). This is to speed up delivery of the package and ensure it is not stored in a depot over the weekend.
For international orders, customs charges and delivery are taken care of by the post office which ultimately delivers the package to the recipient (as long as all necessary information has been duly filled in by the client at the time the order was made). David, l’instant chocolat cannot be held responsible for the delivery time of a package. Under no circumstance will David, l’instant chocolat offer compensation or accept returned merchandise.
Given the delicate nature of the products, deliveries to hot countries are not possible.

Delivery times are longer during holiday periods, particularly in December.

For the end-of-year holidays, we strongly recommend that you place your orders
by the following dates (for delivery on 24 December or 31 December):

  • Order before 10 December for delivery by Christmas
  • Order before 25 December for delivery by 1 January

DISPUTES

In case of a dispute, David, l’instant chocolat is prepared to hear complaints so long as the client expresses these in the form of a registered letter addressed to L’instant chocolat Sàrl, Av. de Gare 6, 3963 Crans-Montana, no more than three days after receiving the package (delivery date with the client’s signature upon receipt of the package serve as evidence of this). Complaints will not be considered valid beyond this period.

CONFIDENTIALITY

Information regarding clients is used for the purposes of our shop only, and, in accordance with current Swiss legislation, is not transmitted to third parties.

LIABILITY FOR PROSECUTION

LThe client will not independently resell the chocolate. By placing an order on the David, l’instant chocolat website, the client agrees that the products ordered are for personal use only.

Any reproductions without the prior authorisation of David, l’instant chocolat, in whole or in part, are forbidden.

APPLICABLE LAW

These general terms and conditions of sale are subject to Swiss law. If any part of these general terms and conditions of sale is declared invalid by a court, this does not affect the remaining provisions of the general terms and conditions of sale.

Valais courts shall have sole competence for any dispute arising between the different parties.

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